Return and Refund Policy

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At Orto, we want our customers to be fully satisfied with their purchases. If you are not completely happy with your order, please review our Return and Refund Policy below.

1. Returns

You have the right to return your purchased items within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition

• The item must be returned in its original packaging

• Proof of purchase (order confirmation or receipt) must be provided

Items that show signs of use, damage, or improper handling may not be eligible for a refund.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Products that have been used or damaged after delivery

• Items returned without original packaging

• Products marked as final sale or non-returnable (if applicable)

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support at info@orto.sk within 14 days of receiving your order

2. Provide your order number and reason for return

3. Our team will provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–14 business days

• Refunds will be issued to the original payment method

• Original shipping fees are non-refundable (unless the return is due to our error)

5. Exchanges

If you received a defective or incorrect item, Orto will replace it at no additional cost. Please contact us within 7 days of delivery with photos of the issue.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at info@orto.sk and include:

• Your order number

• Description of the issue

• Clear photos of the product and packaging

We will resolve the issue as quickly as possible.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

• Check your bank or payment provider

• Contact your payment provider directly

• If the issue persists, contact us at info@orto.sk

8. Contact Information

For any questions regarding returns or refunds, please contact:

Company name: Orto
Email: info@orto.sk